OUTLINE
In this project, I designed the UX for a large-scale network automation tool, estimated to save Amazon ~$17MM in the next 3 years, enabling network engineers to create, monitor, and manage complex automation entities efficiently. The project resulted in high user satisfaction, with ratings of 5/5 for ease of use and time on task, and 4/5 for ease of learning.
The design process involved conducting UX research, defining UX strategy, creating low and high-fidelity prototypes, and iterating based on user feedback and business requirements, ultimately delivering an intuitive and effective solution for the users. The main design challenges involved optimizing data access patterns with minimal views and features while simplifying the information architecture.
The tool completed beta testing mid-September 2024 and has been generally available (GA) since then. This case study highlights key aspects of the design process and presents the iterative improvements on one design element. Due to non-disclosure policies, only a limited number of artifacts are shown.
UX Researcher and Designer
Product Manager
Software Dev Engineers
Customer Representatives
~3 months
Figma
My responsibility in this project was to design the UX of a new large-scale automation tool enabling network engineers to perform operations on network devices at Amazon warehouses worldwide.
Goals: